This is definitely the most exciting time yet to be working for Mamuśka!
In August 2015 we moved from the shopping centre at Elephant and Castle (The Pit of Despair) out into the light of day across the street. Since then our sales have almost doubled.
Everyone keeps “movin’ on up” and getting promoted, so we have an exciting opportunity for fresh blood to come and join in the fun. We are looking for people who are hard-working and can enjoy a knowing look and a smile with their colleagues when the really nutty ‘rush hours’ hit.
We pay well above minimum wage (including performance bonus), offer free authorised delicious staff meals and OJ when working (no need to sneak treats around here) and even share generous discounts across all food and drink for off duty team members.
We always want to see CVs from interesting and ambitious individuals. In particular, here are some positions we are getting ready to fill right now.
Location: SE1, London
Full time Permanent (48 hr/wk)
Benefits: Profit sharing, possible subsidised accommodation in Zone 1
Salary: £30,000 – £35,000 per annum
Mamuska! created tens of thousands of new Polish food fans since launching in 2010. Our massive breakfasts, £3 soups and £5 lunch deals keep us busy all day, but the joint really starts to jump from 5pm until late. We are the most recognised and loved Polish restaurant in London, with sales growth of 50% from our Elephant and Castle location in 2016. As you may expect, we are excited and ready to launch new locations!
To help us prepare for expansion, we need a strong, proven, hands-on leader who knows how to win hearts and minds and deliver results.
Our Head Chef manages the kitchen, and our Founder will be focused on opening new locations. So the successful candidate will be a true FOH Manager with full authority over the development of their team and the brand experience at Mamuśka!
Mamuśka! proudly pays its staff well, and they work hard as a result. We have a great team in place, two very capable Deputy Heads of Service, and an Office Manager eager to help, so there is lots of support for the role. But this is no office job! We are looking for someone with the energy to lead from the front, work alongside the Service Stars, make sure everyone works to optimum efficiency (especially when it gets really busy), and deliver value to the business by ensuring our labour rates are kept in line.
You will be responsible for:
- Training, managing, rewarding and retaining your super team of Service Stars
- Delivering a dynamic, fun and slick service to our highly-valued customers
- Maintaining an immaculate and organised front of house in which we can be proud
- Achieving excellent financial results through controlled labour rates
- Executing and adapting our unique Fast Casual model
- Leading from the front and getting ‘stuck in’ when we get busy
- Trying new ideas to discover better ways to make profits and deliver value
- Drive sales and marketing activities and new promotions
- Maintaining cleaning and maintenance for all FOH equipment, fixtures and fittings
The perfect candidate will be an experienced and proven professional from a casual dining or fast casual restaurant environment, who enjoys variety and challenge at work. Your focused high energy will help you develop ideas and execute the plans that translate into real wins so that you surpass your targets and continually impress. Here’s our ‘wish list’ for the perfect candidate:
- Minimum 3 years’ supervision and management experience in Casual Dining
- Experience managing and motivating teams to achieve agreed specific targets (KPIs)
- Completion of an in-house management training program from a large chain
- Experience using and updating an EPOS and generating reports
- Experience with inventory management software
- Ability to produce documents and reports (MS Office)
- An entrepreneurial edge to your personality
- The ability to speak and understand Polish would be a real plus, but not essential
The next step in your rapid career track at Mamuska Restaurants Limited will be to advance to Area Manager in charge of multiple sites by late 2016.
Benefits at Mamuśka! include profit sharing for all team members and equity buy-in opportunities for key managers. This is your chance to cash in on your talents in an environment where you are valued for what you can bring to the table.
We look forward to hearing back from the best candidates in the London Fast Casual and Casual Dining sectors. Please send both your CV and an application letter in English to firstname.lastname@example.org. We can’t get back to everyone, so make sure you tell us why you are the best candidate for this amazing opportunity.
Assistant FOH Manager (Deputy Head of Service) £9.50 ph
Since moving into our new location across from the Elephant and Castle Shopping Centre over a year ago, we have been busier than ever.
Sales are up 50% and we need new exciting and experienced individuals like you to contribute your unique skills and leadership to our hard-working team!
You will need to have experience in a restaurant environment but we are happy to give the right person their first experience in management.
We are looking for somebody who is quick thinking, IT literate and not afraid to delegate and appoint team members to get specific tasks done. You’ll have a keen eye for detail, good telephone skills and most of all be able to get your team to perform to their highest ability. You’ll need a love of Polish food (well, who doesn’t, right?), a great sense of humour and believe in the very highest standards for customer service, even in a fast-casual dining environment.
The position pays up to £9.50 per hour, offers free staff meals when on duty (yea!!), a generous friends and family discount for when you are off the clock and even an opportunity to live in Zone 1, right above the restaurant, when a flat becomes available.
The career path from this position is into Front of House and eventually restaurant management, as we open more locations.
Email us your CV at email@example.com today and we look forward to meeting you!
Waitress (Service Star) £8 – £9 ph
Do you have the personality, skill and speed to be the person who delivers that first impression to our eager guests and ensures delivery of a fantastic ‘brand experience’ at Mamuśka!?
Our Service Stars greet, befriend, take orders from and remember the names of our regular customers, and the best ones even remember their favourite drinks.
If you believe that customers are the people who truly pay our wages and that you have the right stuff to deliver our unique, exciting and energetic brand experience every day, this is a great opportunity to make your mark in catering.
We pay well, the benefits are great (free staff meal on duty plus off-duty discounts!) and we are looking for great personalities that may choose to grow into leaders with us as we open more locations.
Email us a short letter and your CV at firstname.lastname@example.org.
We love fun and energetic people, so we look forward to meeting you and having a chat!
Operations Technician £8.00 ph
Not all jobs in the restaurant deal with taking orders or cooking food. Somebody has to fix all the stuff we break!
We have a great opportunity for an energetic individual who loves the restaurant business but who’s talents are more about painting, carpentry, plumbing, light electrical and other handyman jobs.
For those things you cannot fix, we will help you engage and supervise external technicians when we have to call them in. This is a position for someone who really loves variety at work but who can turn their hand to many different operational tasks.
With more locations on the way, you will have the opportunity to advance to Operations Manager if you choose, and possibly even take up a future role coordinating the construction of new locations.
So there is tons of scope for growth in future, but in the here and now, if you have a knack for repairs and organisation, this is definitely the job for you. Apply with a CV and short email to email@example.com.
At Mamuśka! we have noticed how difficult it is to find young people who understand what it means to work hard in the hospitality industry. There is no shortage of people who want to be on the payroll, nor a shortage of people who want to put on a uniform and hang out in a restaurant and get paid for hitting on the punters. But to find people with energy, motivation to do well and to produce value for the customers and thee Company in which they are employed, there is a ‘scarcity of resource’, as the economists would say.
There is no point in us complaining unless we are willing to get stuck in to help solve the problem.
So we are actively looking to bring on and train apprentices within all the areas listed above. If you believe all you need is a chance, and you have no experience but lots of drive and a fantastic work ethic, and you are willing to get paid the reduced rates that apprentices are paid while they learn their craft, you should apply with us today. We can find an accredited program for you to work through so you can get appropriate courses completed so that you are getting certified at the same time as earning a bit of dosh.
We are a hard working but warm and welcoming team, and we think we can show you exactly how to develop new skills so you can get a position anywhere in the industry … even at Mamuśka! if you play your cards right!